Plumbing/HVAC Service Department Dispatch and Operations Support
Dallas
Plumbing/HVAC Service Department Dispatch and Operations Support
Full Time • Dallas
Benefits:
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Position Overview:
We’re looking for a detail-oriented, high-energy professional to join our Service Department. This position is responsible for assisting in dispatch, analyzing service tickets, and preparing jobs for billing.
This is a critical, front-line role that requires strong organizational skills, multitasking, and professional communication.
Key Responsibilities:
- Dispatch field technicians across Texas based on job urgency, location, and skillset
- Monitor job progress, scheduling, and technician availability
- Maintain daily communication with customers and internal teams
- Ensure jobs are updated in software (e.g. FieldPulse/QuickBooks) with accurate notes, photos, and status
- Assist with service call intake, job creation, and scheduling
- Track job progress from dispatch to completion and follow up as needed
- Support ops manager with vendor coordination and materials tracking
- Help manage emergencies, job escalations, and service updates
- Close out jobs and check for discrepancies.
Ideal Candidate Will Have:
- 2+ years of experience in dispatch, scheduling, or operations (service industry preferred)
- Excellent communication and customer service skills
- Strong attention to detail and follow-through
- Ability to stay calm and organized in a fast-paced environment
- Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus)
- Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.)
What We Offer:
- Full-time, in-office role with room to grow
- Supportive team culture with training and mentorship
- Competitive pay based on experience
Compensation: $20.00 - $30.00 per hour
J National – Your Reliable Partner in Residential Repair Services
Founded in 2000 and inspired by the vast construction experience of its founder, Jay Katav, J National has been committed to providing exceptional residential, commercial and multifamily general contracting services to property management companies and homeowners. Having worked more than 20 years for a construction company, J National is here for you whatever your needs might be!
From the inception of J National, Jay has been committed to making certain that his customers receive unmatched quality materials and service at an affordable price. Although there are more than 50 employees at J National, Jay and his wife Maggie, remain engaged in each aspect of the various projects undertaken in order to ensure that his vision and legacy are continued.
Building and maintaining trusting relationships and providing quality work at a competitive price is the firm foundation upon which J National is built. We are a team-oriented group of knowledgeable, creative and talented professionals in the construction industry. We reinforce the special qualities of each of our employees and contractors to perform up to our own high standards. Our company is here 24/7 for your all your day to day property emergency service requests. Our techs are are licensed in Plumbing, Electrical and HVAC.
Our team members, from estimating, planning and executing your renovation, to repairs or maintenance, take professional integrity seriously. We will do what it takes to get and keep your trust by demanding of ourselves the best workmanship and strictest adherence to enhancing the value of your property.
From the inception of J National, Jay has been committed to making certain that his customers receive unmatched quality materials and service at an affordable price. Although there are more than 50 employees at J National, Jay and his wife Maggie, remain engaged in each aspect of the various projects undertaken in order to ensure that his vision and legacy are continued.
Building and maintaining trusting relationships and providing quality work at a competitive price is the firm foundation upon which J National is built. We are a team-oriented group of knowledgeable, creative and talented professionals in the construction industry. We reinforce the special qualities of each of our employees and contractors to perform up to our own high standards. Our company is here 24/7 for your all your day to day property emergency service requests. Our techs are are licensed in Plumbing, Electrical and HVAC.
Our team members, from estimating, planning and executing your renovation, to repairs or maintenance, take professional integrity seriously. We will do what it takes to get and keep your trust by demanding of ourselves the best workmanship and strictest adherence to enhancing the value of your property.
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